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Housing & Property Services Assistant Full Time, Permanent Position

Reporting to the Housing & Customer Services Manager, you will be responsible for delivering exceptional, first point of contact, customer solutions across a wide range of customer service areas, in line with Ark Housing’s performance and customer service standards, and in accordance with our operational and strategic business plans.

CORE AREAS OF RESPONSIBILITY:

• Call Handling / Customer Enquiries

• Provision of Customer Services

• Administrative Support

• Head Office Services

Applicants must satisfy the following essential criteria:

• Have a minimum of 5 GCSEs or equivalent, including English and Maths

• Have a minimum of one years’ experience from the most recent three years in a similar role

• Knowledge of Data Protection and Confidentiality Requirements • Excellent level of IT literacy with extensive experience in the use of a wide range of Microsoft Office products

• Excellent communication skills with a strong focus on the customer

• Ability to work within a team and collaborate on common goals

• Strong organisational skills to work in a pressurised environment, prioritising workloads to meet targets and achieve results

• Exceptional interpersonal skills, with the ability to build relationships and negotiate with others

• High level of accuracy and attention to detail

• Ability to think creatively and be able to drive to the continuous improvement of services

Benefits include:

• Salary range £29,173 to £32,244 with a Contributory Pension Scheme (NILGOSC), (Currently 19% Employer Contribution). Remuneration including employer pension contribution is equivalent to £34,716 to £38,370. Salaries are reviewed annually and uplifted in accordance with the Association’s Remuneration Policy.

• Access to a Salary Sacrifice Electric Car Leasing Scheme with Monthly Head Office Charging Allowance

• 22 days annual leave moving to 27 after 5 years’ service and 32 days after 10 years’ service.

• 13 customary holidays per annum.

• A range of excellent work and family friendly policies.

Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification. Ark Housing is an equal opportunities employer. Applications are welcome from individuals irrespective of gender, marital status, disability, religion, race, ethnic origin, age or sexual orientation.

CLOSING DATE AND TIME FOR RECEIPT FOR COMPLETED APPLICATIONS IS: FRIDAY 11th SEPTEMBER 2026 AT 12 NOON.

Please note CVs will not be accepted.