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Floating Support Officer Full Time, Permanent

Reporting to Team Leaders and Homeless Services Manager, the postholder will ensure the delivery of a comprehensive floating support service for homeless families and to provide high-quality services to our Homeless Services clients in accordance with the strategic objectives of Ark Housing.  Our Homeless Family Service has been developed in partnership with the Northern Ireland Housing Executive (NIHE) and is funded by the Department for Communities (DfC) through the Supporting People Programme.

Applicants must satisfy the following essential criteria:

Have a relevant qualification (QCF/NVQ Level 2 or equivalent e.g. 5 GCSEs)

and

Have 1 years’ experience in providing support services to individuals or families

or

Have 3 years’ experience in providing support services to individuals or families

Have 1 years’ experience in:

Developing person centred needs/risk assessments and support plans

Managing case loads

Advocating on a person’s behalf

Working in partnership with external agencies

Working with Microsoft Office

Benefits include:

• Salary points 22-26 – £29,173.94 - £32,244.10 with a Contributory Pension Scheme (NILGOSC), (Currently 15.5% Employer Contribution).  Salaries are reviewed annually and uplifted in accordance with the Association’s Remuneration Policy.
• This post attracts an annual essential car user allowance of £1,239 (payable in monthly instalments) and mileage is reimbursed at a rate of £0.45p per mile travelled for work purposes.
• 22 days annual leave moving to 27 after 5 years’ service and 32 days after 10 years’ service;
• 13 customary holidays per annum;

A range of excellent work and family friendly policies;

• Hybrid working policy;
• Private Health Insurance
• Access to an EV (Electric Car) Salary Sacrifice Scheme.

For a confidential discussion regarding this position, please contact our Homeless Services Manager on 02890 752310 or by email to recruitment@arkhousing.co.uk.

Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification.

Closing Date for Receipt of Completed Applications is: Friday 17th April 2026 by 4pm