News
While daily ventilation helps manage surface condensation, penetrating and rising damp require professional assessment and intervention. We rely on you to let us know when there is damp so we can resolve it quickly and safely.
If you spot signs of persistent damp or mould, do not wait. Report it directly to our Assets Team:
- Online: Submit a request at www.arkhousing.co.uk/report-a-repair
- Use the Homemaster tenant portal: www.arkhousing.co.uk/dashboard
- Email: cst@arkhousing.co.uk
- Phone: Call 028 90 752310 during office hours
We are deeply committed to delivering the highest standards of housing quality.
To ensure we remain at the forefront of building safety and tenant well-being, our Assets team will be attending the Chartered Institute of Housing (CIH) Healthy Homes Conference on Friday 23rd October where our Director of Assets and Capital Works is a speaker.
We look forward to sharing our operational strategies with the wider sector and bringing the latest best practices back to Ark Housing.