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The survey gives our tenants an opportunity to tell us what we are doing well and where we can improve. We would like to thank everyone who took the time to participate and share their views. Tenant feedback is invaluable in helping us understand the experiences of the people who live in our homes and ensures that we can continue to develop and improve our services.
The results show that most tenants are satisfied with the services we provide, with particularly strong scores in areas relating to safety, fairness and respect, and the condition of our homes.
Some of the key findings include:
86.2% of respondents agreed that Ark Housing Services treats them fairly and with respect.
85.2% were satisfied that Ark provides a home that is safe.
82.9% were satisfied that Ark provides a home that is well maintained.
81.4% were satisfied that Ark makes a positive contribution to their neighbourhood.
81.2% were satisfied with how Ark keeps them informed about matters that are important to them.
77.5% were satisfied with the overall service provided by Ark Housing Services.
The survey also highlighted areas where we know there is more work to do. Satisfaction with communal area maintenance was 55.3%, while satisfaction with our approach to handling anti-social behaviour was 69.6%. These findings provide important insights and will help shape our priorities for the year ahead.
Listening, Learning and Improving
We are committed to listening to our tenants and acting on the feedback we receive. The results of this independently conducted survey will help us identify where improvements are needed and ensure we continue to deliver high-quality housing services.
Tenant satisfaction is at the heart of what we do. By understanding what matters most to our tenants, we can focus our efforts on improving services, strengthening communication and maintaining safe, high-quality homes and communities.
We would like to thank all tenants who took part in the survey and shared their experiences. Your feedback helps us shape and improve the services we provide now and in the future.
For more information on the Tenant Satisfaction Survey, and how you can contribute to the next one, please contact communities@arkhousing.co.uk