Introduction to the Tenant’s Handbook

Welcome to Ark Housing Association.

The Tenant’s Handbook contains useful information about your tenancy and our services. For example, this book will help you understand how to report a repair, enquire about your rights as well as any other responsibilities which you should know about. Should you have any further queries our staff will be pleased assist you.

We are grateful that you have chosen Ark Housing Association as your landlord. This handbook is our commitment to you to provide the highest quality service, and to ensure that you feel you have made the right choice.

The contents of this handbook are liable to revision due to changes in legislation, regulations or because of changes in policies and procedures. If there are any changes we will advise you of these changes which you will be able to add to your handbook.

We hope you find this handbook of interest and that it provides you with essential information about your tenancy. If you have any comments or suggestions about this handbook or its contents we would be glad to hear from you. Please contact us at the office or email us on info@arkhousing.co.uk.

You can download and read the full Tenant’s Handbook here or only read the appropriate sections.

Section 1 – About Ark Housing

Section 2 – About your Tenancy

Section 3 – Repairs and Maintenance

Section 4 – About your Rent

Section 5 – Tenant Participation

Section 6 – Sheltered Schemes

Section 7 – Complaints Procedures

Section 8 – Safety & Security