The Association is committed to encouraging and maintaining good communication with  our tenants in all matters pertaining to their tenancy. We will consult tenants on any changes of management and maintenance policies and practices which may affect you directly or indirectly. The Association also values views and opinions from tenants which can help to improve our performance as landlord and your opportunity to comment on any aspect of the Association’s activities is not restricted to formal consultation initiated by us.

The methods of consultation will vary depending on the size and location of the scheme concerned and the issues involved.

Consultation may be in the form of :

• Individual letters

• Newsheets

• Tenant meetings

• Regular tenant surveys

• Meetings with tenants representatives