Ark Housing’s maintenance service is a significant proportion of the Association’s work and by listening to our tenants, we endeavour to provide housing which is in excellent condition and maintained to the highest possible standards.
The Association aims to provide a prompt and efficient maintenance service to all of its tenants. We are committed to offering the highest possible standards of service.
This section of your handbook has been designed to assist you in reporting repairs. It will help you to provide the Association with the information we need to record your repair accurately and to give your repair request the correct priority.
This section will help you inform us of the nature of repair you need and helps us get the repair right first time, every time.
For each repair some basic technical information is given should you need any of this explained please do not hesitate to contact us.
This section also gives you some useful information and advice in relation to our maintenance service and your responsibilities as a tenant.
HOW TO REPORT YOUR REPAIRS
(During Office opening times Monday- Thursday, 9.00am – 5.00pm, Friday, 9.00am – 4.30pm)
Your request for a repair can be submitted to the Association by any of the following methods:
1. Report to the Scheme Supervisor or other member of staff.
2. By Telephone
3. By Letter
4. By Email
5. Through our website – click here to fill in a web form
6. In person at the office.
OUR HEAD OFFICE IS LOCATED AT:
Units 17 & 18
North City Business Centre
When reporting a repair please ensure you state the following:
• Your name
• Your address
• A telephone number where you can contacted
• Details of when your home can be accessed
• A full description of the fault
If you have an emergency repair which needs dealt with when our office is closed, you can still call our office and a recorded message will give you the out of hours service telephone number.
It is important that you only use this number in an emergency (Emergency repairs may only make safe the problem and the final repair may then be completed during normal works hours)
Report a Repair or Maintenance